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Terms & Conditions

Terms & Conditions updated 1st September 2011 V1.01

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

We endeavour to offer the best possible service so if you have a problem with a product our service, please contact us immediately so that we can try to rectify it as soon as possible!

Definitions

"Our" and "Us" refers to the seller (vendor) whose trading identity appears on your order and invoice. "You", "Your" and "Customer” refers to the original company, organisation or individual who purchases goods and/or services directly from us. In all cases, consider ‘he’ to mean ‘he or she’.

Your Rights

You and We are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation which applies in England. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over-ridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Making a Purchase

Making a purchase is easy. Browse our catalogue and add items to your cart / basket. After you have finished your selection, click on "Shopping Cart" and you will be asked for the details that we need to be able to satisfy the order.

If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will backorder for you. We will endeavour to email you with the option to cancel your order if you would rather not wait.

An order is accepted when it has been verified by our processing department. If there are any problems with an order we will let you know before proceeding with the order.

Any special offers made online will only apply to online purchase except by special arrangement.

We currently accept credit and debit payments through PayPal`s Payment Gateway or PayPal Account.

We currently trade in sterling (GBP). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.
Cards keyed online are automatically debited at the time of purchase.

Please note that purchases are made online using our website except by special arrangement.

You may only place orders and make communications with us in English, and all contracts concluded between us will be in English.

Price

All our prices specify UK standard carriage and VAT as appropriate. VAT is charged at applicable rates and will be shown on the invoice. You must notify us promptly if you are not billed the correct amount and we will correct the error. In the case of credit / debit card orders, should the full amount not be charged immediately, the balance is payable by you on demand.

All advertised / advised / published pricing is subject to change at any time without notice due to market / currency fluctuations and other factors. If a price has risen, we will advise before proceeding with an order if you have specified a different price on your order.

Overdue Payment

If the occasion should arise where credit is given by special arrangement we reserve the right to charge interest on all overdue balances at 3% per month compounded until the date payment is received in full or alternatively, at our discretion, in line with legislation relating to late payment of commercial debts. Interest is charged from the invoice date onwards if payment is not received within 30 days (or as agreed otherwise in writing).

Debt Recovery Costs
All costs, charges and expenses incurred by us in recovering any debt shall be paid by you. If a payment made by cheque bounces, you shall be liable for all reasonable costs incurred as a result.

Title
All goods remain our property until such a time as they have been paid for in full, as per all invoices issued by us for those goods. Goods supplied may not be resold by you until they have been paid for in full, unless the new purchaser is made aware that title remains with us until we have been paid in full.

Assignment
We reserve the right to transfer any debt to us or other elements of our contract with you, or other liabilities in part or whole to a third party, any such assignment or transference will maintain all existing contractual terms. This may include the use of a factoring or other finance company for the assignment of your debt to us. All existing liabilities from us to you, and vice versa will remain valid, including any warranties or service agreements.

Credit Checking / Validity
We reserve the right to liaise with credit reference and other agencies with regard to your status and submit information accordingly and in line with relevant legislation. We also reserve the right to refuse any unexecuted order, without giving a reason. Certain products may only be available to qualifying organisations or persons in particular geographical areas.

Returns

15 day no quibble guarantee
Please see our returns policy page.

Your Right to Cancel

A customer ordering by email / web / phone / fax / post may cancel an order which is unwanted within seven days of receipt only in accordance with your statutory rights. Collection / delivery charges may be made by us and you must retain all goods complete, in their original condition and having taken reasonable care of them. Only certain products are covered by this term. Your right of cancellation does not extend to products whose price is dictated by fluctuations in the financial market (e.g. those products we buy in other currencies), second-user products, customised products, perishable products, products used in the course of your trade, profession or business, software, Audio / Video recordings or any other products or services which are not included in relevant legislation. You cannot cancel any contract for services carried out by us once they have been started, for example delivery / packing / handling charges. In order to cancel an order, you must ensure that we receive your notice within seven days. In order to avoid any misunderstanding or unnecessary cost, you are strongly advised to check with us before cancelling your order. Please also ensure that we issue a returns authorisation before you send any goods back so that we can track / handle the return promptly and efficiently. When returning goods, you should use some suitably traceable / insured method.

Amend / Cancellation by us

We reserve the right to amend or cancel the contract between us if:-

• we have insufficient stock to deliver the goods you have ordered,
• we do not deliver to your area, or
• one or more of the goods you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do amend or cancel your contract we will notify you by e-mail and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Warranties and Support

All new goods sold by us are covered by a 'return to base' (RTB) warranty of 12 months to the original purchaser, or as required by applicable law. Used products (including refurbished, second-hand and ex-demo products) will have a warranty of 90 days, except where otherwise specified.

Examine the specific product's warranty for details of what type of faults or breakdowns are covered. For any warranty claim, you must have your original invoice.

Any extended warranty offered by a manufacturer beyond the 12 months does not form part of your contract with us, though we may offer to handle it on the manufacturer's behalf.

Do not attempt to repair, modify or open any product unless specifically advised by us to do so as this may invalidate the warranty.

You need proof of purchase (invoice) for all support / warranty issues.

The warranty runs from the original invoice date onwards.

If a fault does develop or is found, this must be notified to us promptly.

For the avoidance of doubt, a manufacturer’s warranty is an agreement between you and the manufacturer and we are not a party to such an agreement.

This clause does not affect your statutory rights as a consumer.

Goods Suitability

It is your responsibility to ensure that the correct goods and correct model are ordered for your purposes. In some circumstances, the capability we specify / advertise of the product may not match that of the manufacturer's or other vendor's published specifications elsewhere, often due to international variations. Please therefore refer to our published specification on our own web site, and not those elsewhere. This may also apply to specifications listed within any packaging and user guide / manuals supplied which may not apply to your particular product, either due to product development, varying models, specification change or local variations. We cannot guarantee that the product will continue to work correctly during your ownership if your original environment changes, for example if your line, location or other hardware is altered (by you or a third party supplier) such that it is no longer compatible with the product.

Telephone

Please be advised that for staff training purposes as well as your and our own security, we may record telephone calls to / from us and such recordings and emails may be supplied to law enforcement or anti-fraud agencies if required.

Delivery

Your order will normally be dispatched the same day if we receive it before 3pm UK time Monday to Friday with the exception of English public holidays.

Although we endeavour to process, dispatch and delivery orders promptly, no absolute guarantee is given of any dispatch / delivery timescales. Where a premium service is requested (e.g. AM delivery or Saturday) our liability extends only to a refund of the premium should the delivery not be attempted during the time requested. Same-day dispatch is subject to the order being received earlier than that working day's 'cut-off' time but this may vary with workload or due to subcontractor / staff issues or around holiday periods. "Working day" is considered to be Monday to Friday, excluding holidays or any other day on which we are closed. Deliveries may be made any time between 8am and 6pm. Our standard delivery service covers most parts of mainland UK. It is essential that someone will be at the delivery address to receive and sign for the goods. It is vital that you provide the correct address, in as much detail as possible, including a complete postcode. If the address or postcode you give is incorrect or you request a re-routing from the original destination (via us or directly to the courier), you will be charged for the re-routing costs at our standard carriage rates.

Customers in the Highlands of Scotland may find that their deliveries take one extra working day to arrive. Note that cross-border shipments are subject to opening and inspection by customs authorities.

Events beyond our Control
We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

General Jurisdiction Disclaimer

This site is targeted at residents of the European Economic Area and the Channel Islands. If you are not a resident of the European Economic Area or the Channel Islands do not use this site. In listing your place of residence and delivery address in our order form, you are representing to us that you are a resident of the European Economic Area or the Channel Islands. This is a representation on which we rely prior to accepting your offer to purchase our advertised goods and services.

Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Tax Charges

For orders made from within the European Union, 20% UK VAT is added.

The only exception to this is the Channel Islands, where no VAT is charged.

Our UK VAT registration number is 840 4877 15. Any other taxes or import duties will be the responsibility of the purchaser.

The purchaser is the importer or introducer to their destination and is responsible for all declarations of import to responsible authorities in the country of delivery and responsible for all copy taxes, levies, performer’s rights fees, royalties or special duty payments on all products ordered on this web site, from the United Kingdom.

Credit Card Security

Online credit card transactions are handled securely by specialised payment processors. They comply with the Payment Card Industry (PCI) Data Security Standards (DSS) and are externally audited in this respect.

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can be rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Please note that whilst these validation checks are being carried out, there may be some delay to the approval of an order. This applies to PayPal`s Payment Gateway or a PayPal Account and is beyond our control.

Complaints Procedure

Should you have a complaint please contact us:-

• Contact us via our web sites contacts page. We will acknowledge receipt of your email within 1 working day.
• Call us on 0844 893 2151

A senior person will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.